Frequently Asked Questions

ANAYO FAQ

From when your baby can sit up to when they weigh 44 lbs. (around 4 years old).

Based on the measurement position, the product may have 0.5-1 inch measurement differences.

Based on your monitor resolution, the color may appear different.

· Always support the child with one arm while using this product.

· Careless use of this product poses a risk of the child falling.

· Do not use it for child ren who are outside of the recommended age or weight range.

· Be aware of the child's condition while using this product.

· If there is a risk of falling, support the child with both hands.

· Check the buckle, belt, etc. before wearing this product.

· If the product does not fit well, stop using it.

· This product is to support you while holding your child for a short time.

· Prolonged use may cause shoulder or back strain.

· Hand-Washing With Water Under 86°F Recommended

· A Neutral Detergent Recommended

· Use light washing methods to protect the product’s fabric and color.

· When using a washing machine, please wash after putting it in a mesh laundry bag.

· Water temperature under 86°F recommended.

· Do not dry in a dryer.

· Do not boil it.

· When soiled, wash it as soon as possible.

· Do not use Chlorine or Oxidizing Bleach.

· Dry in a well-ventilated area away from direct sunlight.

· Do not wring it.

Refund policy

 (47220)

563, Jinnam-ro, Busanjin-gu, Busan, Republic of Korea

+82 70-4112-6502

Shipping policy

Orders placed on Friday or the day before a public holiday may take a few more days to be shipped. GOOSEKET will inform customers through our website whenever a holiday approaches. 

Kindly note that GOOSEKET operates based on the KST (UTC+9) time zone.

- FedEx is the GOOSEKET’s primary courier, a reliable international shipping company. 

- Products are generally delivered within 3~5 business days.

- If there are weekends or holidays in between, it may take additional 2~3 business days.

Delivery may be delayed depending on the type of product, order quantity, and time of warehousing.

Additional costs may be incurred depending on the region.

It is not dispatched on weekends.

Once your order is dispatched, you can check a tracking number in the order details.

You can check the delivery status by entering the provided tracking number on the delivery courier’s website.

※ Why didn’t I receive an email confirmation for my purchase?

① When you entered a wrong or invalid email address.

② When you missed to type your email address.

③ When you refused to receive our emails.

④ When an email from GOOSEKET is categorized as a spam mail

If you couldn’t get the email, please check your purchase history or contact the customer service center to find out the order number and tracking number.

Orders shipped outside of Korea may be subject to import taxes, customs duties and fees levied by the destination country.

Additional costs for customs clearance must be fulfilled by the recipient.

GOOSEKET has no control over those additional charges, nor can we estimate the details of charges.

The GOOSEKET staff will contact you for confirmation.

If a customer does not respond to us for a long time, the product will be returned to Korea.

As such, if the product is sent back due to the case above, a returning fee will be charged to the customer.

Orders and address cannot be changed once we ship the order. Please double check before you complete an order that your address details and contact number are correct.