FAQ
Frequently Asked Questions
Order & Payment
GOOSEKET is based in Busan, South Korea. From planning, production to selling, all are done by us. We apply rigid regulation and go through inspections every month. We also try our utmost to manufacture high-quality products. We have specialty in quality and speedy production, because we operate a manufacturing plant as well.
If you could not complete your order due to an error, please follow the process. Clear your browsing history, cookies, cache, and more.
Credit card companies in general implement customer authentication services. Please check if your credit card got 3DS authentication. You can ask it to your credit card company’s customer service center. Please note that some credit card companies don’t provide the authentication services. If so, please use another card or use PayPal for the purchase. We will do our best to implement a more convenient payment system.
Sometimes the payment page appears late due to the communication latency. If you undergo the situation please do not click the “Payment” button once again. And in case of a payment made twice please send us the payment list.
Yes, you can simply print the order details. Please contact the GOOSEKET customer service center if you need another form of receipt.
Shipping
Standard shipping:
-US: 8-12 business days
-Australia: 8-12 business days
-Hong Kong: 5-6 business days
-Singapore: 5-7 business days
FedEx Express Shipping:
3-5 business days
Yes, however we only offer free standard shipping on orders over 100 USD. Extra costs can be charged on some external, isolated areas that are difficult to be delivered.
$4.99 for Standard shipping
$9.99 for FedEx Shipping
Regarding the Toddler Sling
Yes! If your toddler is under the weight limit, which is 44lbs, then your toddler can still use the sling. However, as your toddler grows, we recommend carrying your toddler from the front instead of sideways.
Unfortunately, we don’t recommend using 2 slings at once. Please use 1 sling at a time.
Our product is made to be used for short periods of time, for example, making errands, taking a short walk, at the grocery store, and etc. If you wear the sling for long periods of time, you can feel discomfort.
Our product is not totally hands-free. You will have one free hand, but will have to use the other hand to support your child’s back. It takes the weight off your arms you feel when carrying with your bare arms.
There are some babies/ toddlers that are scared of the sling at first. In this case, we suggest you to use the sling when your child is sleeping and when your child wakes up, he/she can have a better reaction of the sling. It could take up to 2 weeks for a child to get used to the sling.
You need to make sure you have the padded shoulder straps split placed at the edge of your shoulder and not towards your neck, which can cause discomfort in your neck. Also, adjusting the back buckle will help with distributing the weight.
