Frequently Asked Questions
Order & Payment
GOOSEKET is based in Busan, South Korea. From planning, production to selling, all are done by us. We apply rigid regulation and go through inspections every month. We also try our utmost to manufacture high-quality products. We have specialty in quality and speedy production, because we operate a manufacturing plant as well.
If you could not complete your order due to an error, please follow the process. Clear your browsing history, cookies, cache, and more.
Credit card companies in general implement customer authentication services. Please check if your credit card got 3DS authentication. You can ask it to your credit card company’s customer service center. Please note that some credit card companies don’t provide the authentication services. If so, please use another card or use PayPal for the purchase. We will do our best to implement a more convenient payment system.
Unfortunately, only a single payment is allowed for overseas payments. We cordially ask for your understanding.
Sometimes the payment page appears late due to the communication latency. If you undergo the situation please do not click the “Payment” button once again. And in case of a payment made twice please send us the payment list.
Leave a review at our review page, and that’s it! We announce winners at the beginning of each month. If your review includes photos you will be more likely to be chosen. Your reviews help other parents to make greater choices. An honest and detailed review is always welcome.
When you accessed our website through instagram or Facebook links, Paymentwall might fail from proceeding. This systematic error is now trying to be addressed by the system creators. To avoid this error, access directly to ‘gooseketbaby.com’ by typing it at the address bar.
It might be the commission for the money exchange. Normally it’s charged 1 - 3% of the total payment but it might differ depending on credit card companies. Please check with the credit card company for the detailed record.
Yes, you can simply print the order details. Please contact the GOOSEKET customer service center if you need another form of receipt.
We provide a one-year warranty for every product when the defect in production is detected.
Shipping within the US and Canada can take up to 5 business days but most customers receive their package sooner. EU shipping can also take 5-7 business days but is also much quicker in our experience!
Yes, free shipping on orders over 90 USD. Extra costs can be charged on some external, isolated areas that are difficult to be delivered.
It is not possible to set the date and time because the delivery is made by courier companies. Please allow a generous delivery period. If a customer did not receive the parcel at the shipping destination, it might delay the delivery completion, and you might be charged extra fees for keeping the parcel on a courier when you are not able to receive it longer.
We provide express shipping all over the world! If you have a specific question about where we can or can't ship, please contact GOOSEKET customer service center.
We provide GLOBAL EXPRESS shipping, and the shipping fee costs 10 USD. You can enjoy free shipping on orders over 90 USD.
Our primary courier is FedEx Express. Products are generally delivered within 3 to 5 business days. It is not dispatched on weekends. It is not possible to set the date and time because the delivery is made by courier companies. Please allow a generous delivery period.
- If there are weekends or holidays in between, it may take additional 2 to 3 business days. GOOSEKET will inform customers through our website whenever a holiday approaches. Kindly note that GOOSEKET operates based on the KST (UTC+9) time zone.
Delivery may be delayed depending on the type of product, order quantity, and time of warehousing. Additional costs may be incurred depending on regions
We inform promotions at the EVENT page of our website. Enjoy 10% off on orders over 80 USD!
If you order by convenience store payment, account transfer, etc., which are other than a credit card payment, the refund can only be made into a coupon or points that can be used at GOOSEKET website. Costs for a gift wrapping, clearing commission, and remittance charge, etc., other than the price of a product are non-refundable.
The gift packaging cost added on the price of a product is non-refundable. The same goes for a refund shipping fee; it’s not included in the total refund amount. Please note that only the price of a product will be refunded.